REGENCY VILLAGE CREDO

 

OUR CREDO, OUR BELIEFS, OUR VALUES, OUR WORK ETHICS.

 

We work here to make our residents feel good:

Our residents are here 365 days a year. Serving them to their total satisfaction is our aim. We are here to exceed their expectations.

 

We create the friendly atmosphere:

We always wear a friendly smile.

We always use friendly and courteous words.

We always maintain a neat and professional appearance.

We never complain in the presence of our residents or visitors.

We never comment on problems in the presence of our residents or visitors

 

We give the personal touch:

We treat everyone we see as the most important person in the world.

We know that it takes many good experiences to make a good impression.

We know that just one bad experience can leave an ever lasting bad impression.

We address people by name whenever possible.

 

We know the answers:

For all questions we find the right answer.

We know where to get the right answers.

When we don=t know an answer we say, ACome with me, I will find it out for you@

We don=t send residents in circles and we eliminate phone call transfers when possible.

 

We know our roles:

We are authorized to resolve a problem of resident or visitor dissatisfaction and allowed to do whatever it takes to prevent a repeat occurrence.

We do what needs to be done ourselves. Only after we have taken care of the problem will we try to find out why it was not done or who should have done it.

 

We make our facilities clean and safe:

We make sure our facility is super clean all the time.

We make sure our facility is super safe all the time.

We notify the appropriate supervisor immediately of hazardous situations or injuries.

We protect our facility from all damage.

We promptly fix or replace worn or broken things.

We pick up trash and clean up messes.

 

We are a team:

We believe that our atmosphere must always be friendly and informal.

We take our jobs seriously but not ourselves.

We have fun in our jobs which makes it fun for our residents.

We communicate directly.

We do not create barriers between people.

We are proud to be part of the Regency Village team.

We all get along even when we don=t feel like it!